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Title
Text copied to clipboard!Senior Houseman
Description
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We are looking for a dedicated and experienced Senior Houseman to join our hospitality team. The ideal candidate will have a strong background in housekeeping and maintenance, with a keen eye for detail and a commitment to providing exceptional service. As a Senior Houseman, you will be responsible for ensuring that all areas of the property are clean, well-maintained, and presentable at all times. You will work closely with the housekeeping team to coordinate daily tasks, manage supplies, and address any maintenance issues that arise. Your role will also involve training and mentoring junior staff, ensuring that they adhere to company standards and procedures. In addition to your housekeeping duties, you will be expected to assist with event setups, respond to guest requests, and perform routine inspections to identify areas for improvement. The successful candidate will be proactive, reliable, and able to work independently as well as part of a team. You should have excellent communication skills and the ability to handle multiple tasks simultaneously. If you are passionate about hospitality and have a strong work ethic, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Maintain cleanliness and order in all areas of the property.
- Coordinate daily housekeeping tasks with the team.
- Manage and replenish housekeeping supplies.
- Address maintenance issues promptly and efficiently.
- Train and mentor junior housekeeping staff.
- Ensure adherence to company standards and procedures.
- Assist with event setups and breakdowns.
- Respond to guest requests and inquiries.
- Perform routine inspections of the property.
- Identify areas for improvement and implement solutions.
- Collaborate with other departments to ensure seamless operations.
- Maintain accurate records of housekeeping activities.
- Monitor and report any safety hazards.
- Ensure compliance with health and safety regulations.
- Provide exceptional customer service to guests.
- Handle special cleaning projects as needed.
- Assist with inventory management and ordering supplies.
- Maintain a positive and professional demeanor at all times.
- Support the housekeeping manager in administrative tasks.
- Participate in ongoing training and development programs.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Minimum of 5 years of experience in housekeeping or a related field.
- Strong knowledge of cleaning techniques and products.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Attention to detail and a commitment to quality.
- Ability to handle multiple tasks simultaneously.
- Proactive and reliable with a strong work ethic.
- Physical stamina and the ability to lift heavy objects.
- Flexibility to work various shifts, including weekends and holidays.
- Basic knowledge of maintenance and repair tasks.
- Experience in training and mentoring staff.
- Ability to handle guest complaints and requests professionally.
- Knowledge of health and safety regulations.
- Proficiency in using housekeeping equipment and tools.
- Ability to maintain accurate records and reports.
- Strong problem-solving skills.
- Customer service-oriented mindset.
- Willingness to participate in ongoing training and development.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in housekeeping?
- How do you prioritize your tasks during a busy shift?
- What steps do you take to ensure high standards of cleanliness?
- How do you handle maintenance issues that arise during your shift?
- Can you provide an example of how you have trained or mentored junior staff?
- How do you handle guest complaints or requests?
- What strategies do you use to manage housekeeping supplies effectively?
- How do you ensure compliance with health and safety regulations?
- Can you describe a time when you identified an area for improvement and implemented a solution?
- How do you stay motivated and maintain a positive attitude during challenging shifts?
- What experience do you have with event setups and breakdowns?
- How do you handle multiple tasks simultaneously without compromising quality?
- What do you consider the most important qualities for a Senior Houseman?
- How do you ensure effective communication with other departments?
- Can you describe a time when you went above and beyond for a guest?
- What experience do you have with inventory management?
- How do you stay updated on the latest cleaning techniques and products?
- What steps do you take to maintain accurate records of housekeeping activities?
- How do you handle special cleaning projects?
- What motivates you to work in the hospitality industry?
